Question 1

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are securely processed via Stripe.

Question 2

Is it safe to buy here?

Accepted Answer

Yes. Payments are processed by Stripe with bank-level 256-bit SSL encryption. We never see or store your card details.

Question 3

Can I get an invoice?

Accepted Answer

Yes, a VAT invoice is automatically generated for every order and sent to your email.

Question 4

Do you offer business/volume pricing?

Accepted Answer

Absolutely. Contact sales@license-dock.com for bulk orders of 10+ licenses. We offer tiered discounts for businesses and education.

Question 5

How do I receive my product key?

Accepted Answer

Instantly. After payment, your license key appears on the confirmation page and is emailed to you. No waiting, no shipping.

Question 6

How do I activate Windows?

Accepted Answer

Go to Settings > System > Activation > Change product key. Enter the key we provided and click Next. Windows will activate within seconds.

Question 7

How do I activate Microsoft Office?

Accepted Answer

Open any Office app (Word, Excel, etc.). When prompted, enter your product key. Alternatively, visit office.com/setup and sign in with your Microsoft account.

Question 8

What if my key doesn't work?

Accepted Answer

Contact us immediately. We'll verify the issue and provide a replacement key or full refund within 24 hours.

Question 9

Can I download the software from you?

Accepted Answer

We provide the license key. Software can be downloaded directly from Microsoft's official website using your key.

Question 10

Are these genuine Microsoft licenses?

Accepted Answer

Yes. All keys are genuine Microsoft product keys that activate directly with Microsoft's servers.

Question 11

What's the difference between OEM and Retail?

Accepted Answer

OEM keys are tied to one device permanently. Retail keys can be transferred to a new device if you deactivate the old one. Both are fully genuine.

Question 12

Can I use one key on multiple computers?

Accepted Answer

Standard licenses are for 1 PC. For multiple PCs, you'll need multiple licenses or a volume license. Check each product page for details.

Question 13

Do licenses expire?

Accepted Answer

No. One-time purchase licenses (Windows, Office 2021/2024) are perpetual — they never expire. Subscription products (Microsoft 365) renew annually.

Question 14

What is your refund policy?

Accepted Answer

Unused keys: full refund within 14 days. Non-working keys: replacement or refund within 30 days. Once a key is activated, it cannot be refunded.

Question 15

How do I contact support?

Accepted Answer

Email sales@license-dock.com. We respond within a few hours during business hours (Mon-Fri, 9am-5pm GMT).

Question 16

I haven't received my key. What do I do?

Accepted Answer

Check your spam/junk folder first. If it's not there, log into your account to view your order, or contact us with your order number.

How can we help?

💳Ordering & Payment

⚡Delivery & Activation

📦Products & Licensing

🛡Refunds & Support

Still have questions?